Privacy Policy


OneDome understands that Your privacy is important to You and that You care about how Your information is used and shared online. We respect and value the privacy of everyone who visits Our Site or Uses Our Services and will only collect and use information in ways that are useful to You and in a manner consistent with Your rights and Our obligations under Data Protection Legislation.

In this Policy, the following terms shall have the following meanings:


means, respectively, a Business Account for Commercial Users or a Personal Account for other Users and collectively, the personal / identifying information and credentials used to access parts of Our Site and to access Our Content and Services;


means the entity that determines the purpose and means of processing Personal Data;


means a small text file placed on Your computer or device by Our Site when You visit certain parts of Our Site and/or when You use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

“Data Protection Legislation”

means the Regulation;

“Our Site”

means this website,;

“Personal Data”

has the meaning as defined in the Data Protection Legislation;


means the entity that is responsible for processing Personal Data on behalf of a Controller;


means Regulation (EU) 2016 / 679 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data – General Data Protection regulation (GDPR);


means collectively any online facilities, tools, services, products, widgets, API or information that OneDome Ltd makes available through the Site either now or in the future;

“UK and EU Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and


means OneDome, a limited company registered in England and Wales under 10117216, whose registered address is 5th Floor, Dean Bradley House, 52 Horseferry Road, London, United Kingdom, SW1P 2AF and whose main trading address is 5th Floor, Dean Bradley House, 52 Horseferry Road, London, United Kingdom, SW1P 2AF.


means, subject to the Terms and Conditions, any User (including Commercial Users) of Our Site and of our content and Services.

Our Site,, is owned and operated by OneDome Ltd, a limited company registered in England and Wales under 10117216, whose registered address is 5th Floor, Dean Bradley House, 52 Horseferry Road, London, United Kingdom, SW1P 2AF and whose main trading address is 5th Floor, Dean Bradley House, 52 Horseferry Road, London, United Kingdom, SW1P 2AF. Our VAT number is 243473118.

This Privacy Policy applies only to Your use of Our Site or Our Services. It does not extend to any websites that are linked to from Our Site. We have no control over how Your data is collected, stored or used by other websites and We advise You to check the privacy provisions of any such websites before providing any data to them.

OneDome handles Personal Data both as a Controller – such as in respect of your OneDome account and as a Processor on behalf of third parties – such as estate agents who use our Services. This Policy applies to Our use of all data collected directly by us as a data Controller or processed by us on behalf of third parties, as data Processor, in relation to Your use of Our Site or Our Services via Your usage of technology such as, but not limited to, HTML widgets hosted on third-party platforms.

We may collect and process the following information:

4.1 Information that You provide to Us, via Your use of Our Site or Our Services, where You voluntarily consent to submit it, for example, when:

  • registering for an Account
  • filling in forms or fields on Our Site
  • accessing and interacting with Services provided by Us
  • corresponding with us in any way

The information that You provide to us may necessarily include Personal Data including Your name, address, correspondence details, financial details, property valuations or other such data, pertaining to You, Your home or in relation to Services that You procure from us.

4.2 Information that we collect about You through Your use of Our Site or Our Services, including some Personal Data that will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies). This may include:

4.2.1 Information around Your (internet protocol) IP, browser type and related information, operating system and related technical data.

4.2.2 Information pertaining to Your use of our site, including full URL data, use or view of products and services and site performance and usage data pertaining to Your visit.

4.3 Information that we process on behalf of third parties whom You interact with whilst using Our Site or who employ Our Services to facilitate their interaction with You and whom we partner with, including, providers of valuation, anti-money laundering, due diligence, search, analytics, financial services, professional and other services.

5.1 All Personal Data is stored securely in accordance with the principles of Data Protection Legislation. For more details on security see section 6, below.

5.2 We use data, including Personal Data, collected from You, to facilitate Your use of Our Site, Our Services and those of third parties with whom You wish to interact. This includes:

  • providing and managing Your Account;
  • providing and managing Your access to Our Site;
  • personalising and tailoring Your experience on Our Site;
  • supplying Our products and Services as well as those of permitted third parties to You or providing You with information about same;
  • personalising and tailoring Our products and Services for You;
  • responding to communications from You;
  • notifying You of changes to Our products and Services;
  • market research;
  • analytics pertaining to Our site; and
  • to make suggestions and recommendations to You about products and services that may interest You.

5.3 With Your affirmative consent, (which You may revoke at any time by clicking a link to unsubscribe, by changing Your preferences from within Your account management page or by contacting us at [email protected]) and/or where permitted by law, We may also use Your data for marketing purposes, which may include contacting You by phone, email or in-site notification, with information, news and offers on Our products and Services. With Your affirmative consent (which You may revoke at any time by clicking a link to unsubscribe, by changing Your preferences from within Your account management page or by contacting us at [email protected]) and/or where permitted by law, We may also allow permitted third parties to contact You in respect of their good and services, strictly as they relate to Your use of Our Site or Our Services. We will not, however, send You any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect Your rights and comply with Our obligations under Data Protection Legislation including the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

6.1 We only keep Your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have Your permission to keep it and/or as required under Data Protection Legislation.

6.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.3 Data security is of great importance to Us, and to protect Your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.6.4 Steps We take to secure and protect Your data include:

6.4.1 Encrypting communication between users and our servers by enforcing SSL

6.4.2 Encrypt sensitive data such as communication between users at rest

6.4.3 Apply proactive security best practices

6.5 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that You are advised to take suitable precautions when transmitting to Us data via the internet.

7.1 We may share Your data with other companies in Our group where we have a legitimate interest to do so. This includes Our subsidiaries and/or Our holding company and its subsidiaries.

7.2 We contract with third parties to provide them with Services to help facilitate Your engagement with their products and services and also to supply products and services to You on Our behalf. These may include, but are not limited to, payment processing, delivery of goods and services, property valuation services, other property related searches, conveyancing, mortgage lending, anti-money laundering searches, due diligence searches, search engine facilities, advertising and marketing. In some cases, the third parties may require access to Your Personal Data. Where any of Your Personal Data is required for such a purpose, We will ensure that Your data is processed securely, and in accordance with Data Protection Legislation.

7.2 We will only share Personal Data where We have a lawful basis for doing so. typically, although not exclusively, this will be because:

7.3.1 You have given us clear, unambiguous affirmative consent to do so; or

7.3.2 the processing is necessary to fulfil a contract that You have entered into or as a preliminary to You entering into a contract; or

7.3.3 there is a legitimate interest in providing your Personal Data to a specific third party, for example, where You have requested a specific service from them or via their website and Your personal data is required to maximise the delivery of that service to You.

7.4 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any Personal Data. We may from time to time share such anonymised data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used in compliance with Data Protection Legislation.

7.5 In certain circumstances We may be legally required to share certain data held by Us, which may include Your Personal Data, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from You in order to share Your Personal Data in such circumstances and will comply as required with any legally binding request that is made of Us.

9.1 When You submit Personal Data, to Us You will be given options to restrict Our use of Your data. In particular, We aim to give You strong controls on Our use of Your data for direct marketing purposes (including the ability to opt-out of receiving communications from Us or select third parties, which You may do by declining the option to receive such communications at the point of accessing the Services or by unsubscribing using the links provided in Our emails, by managing Your Account or through making a request under section 11 – below.

10.1 You may access certain areas of Our Site without providing any data beyond that required for the function that You wish to use, to operate. However, to use all features and functions available on Our Site or within Our Services and specifically where Your Personal Data is a prerequisite for the operation of that Service You may be required to submit or allow for the collection and processing of certain data. Where that is the case, We will advise You at the point that You seek access to such Services. Where, in such circumstances, you chose to withhold any Personal Data requested by us, it may not be possible to access parts of Our Site or to use the Services that you are requesting access to.

10.2You may restrict Your internet browser’s use of Cookies. For more information, see section 12.

11.1 Subject to the provision of this Clause 11, You have the legal right to:

11.1.1 ask for a copy of any of Your Personal Data controlled by Us.

11.1.2 correct any information that is controlled by Us.

11.1.3 delete information controlled by Us

11.2 Where We process Your data on behalf of a third party (who is the data Controller) you should make requests in the first instance to them.

11.3 We will not charge a fee for complying with such requests unless the request is manifestly unfounded or excessive or unless repeated requests are made for the same data. Such fee shall not exceed £10 per instance.

11.4 Requests should be made by email to [email protected]

11.5 Where We are the Controller of the Personal Data that You have requested, We will respond to the request within 1 month, unless the request is particularly complex.

11.6 As data Controller We may exercise the right to withhold details of Personal Data requested by You where disclosure would adversely affect the rights and freedoms of others.

12.1 Our Site may place and access certain first party Cookies on Your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve Your experience of Our Site and to provide and improve Our products and Services. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that Your privacy is protected and respected at all times.

12.2 By using Our Site, You may also receive certain third-party Cookies on Your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for analytics, advertising and general business purposes. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site.

12.3 All Cookies used by and on Our Site, are used in accordance with current UK and EU Cookie Law.

12.4 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and Services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to Your privacy or Your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for You.

12.5 You can choose to enable or disable Cookies in Your internet browser. Most internet browsers also enable You to choose whether You wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in Your internet browser or the documentation that came with Your device.

12.6 You can choose to delete Cookies at any time however You may lose any information that enables You to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.7 It is recommended that You keep Your internet browser and operating system up-to-date and that You consult the help and guidance provided by the developer of Your internet browser and manufacturer of Your computer or device if You are unsure about adjusting Your privacy settings.

Our AML and KYC software services utilize identify verification services provided by ‘Credas’ whose privacy practices are described in the Credas Privacy Policy, available for review and download at 

If You have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], or by post at 5th Floor, Dean Bradley House, 52 Horseferry Road, SW1P 2AF, United Kingdom. Please ensure that Your query is clear, particularly if it is a request for information about the data We hold about You (as under section 11, above).

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and You will be notified that a change has been made.