Privacy policy


OneDome understands that Your privacy is important to You and that You care about how Your information is used and shared online. We respect and value the privacy of everyone who visits Our Site or Uses Our Services and will only collect and use information in ways that are useful to You and in a manner consistent with Your rights and Our obligations under the law.

This Policy applies to Our use of all data collected directly by us in relation to Your use of Our Site or Our Services via Your usage of technology such as, but not limited to, HTML widgets hosted on third party platforms. Please read this Privacy Policy carefully and ensure that You understand it. Your acceptance of Our Privacy Policy is deemed to occur upon Your first use of Our Site and You will be required to read and accept this Privacy Policy when signing up for an Account. If You do not accept and agree with the terms of this Privacy Policy, you must stop using Our Site or Our Services immediately.


In this Policy, the following terms shall have the following meanings:



means, respectively, a Business Account for Commercial Users or a Personal Account for other Users and collectively, the personal / identifying information and credentials used to access parts of Our Site and to access Our Content and Services;


means a small text file placed on Your computer or device by Our Site when You visit certain parts of Our Site and/or when You use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
“Our Site”


means this website,;


means collectively any online facilities, tools, services, products, widgets, API or information that OneDome Ltd makes available through the Site either now or in the future;
“UK and EU Cookie Law”


means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and


means OneDome, a limited company registered in England and Wales under 10117216, whose registered address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP and whose main trading address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP.


means, subject to the Terms and Conditions, any User (including Commercial Users) of Our Site and of our Content and Services.


Our Site,, is owned and operated by OneDome Ltd, a limited company registered in England and Wales under 10117216, whose registered address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP and whose main trading address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP. Our VAT number is 243473118.


This Privacy Policy applies only to Your use of Our Site or Our Services. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how Your data is collected, stored or used by other websites and We advise You to check the privacy policies of any such websites before providing any data to them.


We may collect and process the following information:

4.1. Information that You provide to Us, via Your use of Our Site or Our Services, in accordance with, as appropriate, any contract between Us and /or Our Terms and Conditions. Data will only be collected and processed if You voluntarily submit it, for example, when registering for an Account, filling in forms or fields on Our Site, accessing and interacting with Services provided by Us or corresponding with us in any way. The information that You provide to us may include Your name, address, correspondence details, financial details, property valuations or other such data both personal and non-personal, pertaining to You, Your home or in relation to services that You procure from us.

4.2. Information that we collect about You. Some data will be collected  automatically by Our Site (for further details, please see section 12 on Our use of Cookies). This may include:

4.2.1. Information around Your (internet protocol) IP, browser type and related information, operating system and related technical data.

4.2.2. Information pertaining to Your use of our site, including full URL data,  use or view of products and services and site performance and usage  data pertaining to Your visit.

4.2.3. Information that we derive from third parties whom You interact with  whilst using our site and whom we partner with, including, providers of valuation, anti-money laundering, due diligence, search, analytics, financial services, professional and other services.


5.1. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.

5.2. We may use all Your data however so collected, whether received from You, collected automatically or provided by third parties, to provide the best possible products and services to You. This includes: providing and managing Your Account, providing and managing Your access to Our Site, personalising and tailoring Your experience on Our Site, supplying Our products and services as well as those of permitted third parties to You or providing You with information about same, personalising and tailoring Our products and services for You, responding to communications from You, notifying You of changes to our products and services, market research, analytics pertaining to our site, or to make suggestions and recommendations to You about products and services that may interest You.

5.3. With Your permission, (which You may revoke at any time by clicking a link to unsubscribe or by changing Your preferences from within Your account management page) and/or where permitted by law, We may also use Your data for marketing purposes which may include contacting You by email or in-site notification, with information, news and offers on Our products and With Your permission (which You may revoke at any time by clicking a link to unsubscribe or by changing Your preferences from within Your account management page) and/or where permitted by law, We may also allow permitted third parties to contact You in respect of their good and services, strictly as they relate to Your use of Our Site or Our Services. We will not, however, send You any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect Your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

5.4. Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to Your preferences, based on Your activity. Your activity is monitored using Cookies, as detailed below in section 12. You can control and limit Your data used in this way by adjusting Your web browser’s privacy settings. Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of Your data in this way will not remove the advertising, but it will make it less relevant to Your interests and activities on Our Site.

6. How and Where Do We Store Your Data?

6.1. We only keep Your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have Your permission to keep it.

6.2. Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.3. Data security is of great importance to Us, and to protect Your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

6.4. Steps We take to secure and protect Your data include:

6.4.1. Encrypting communication between users and our servers by enforcing SSL

6.4.2. Encrypt sensitive data such as communication between users at rest

6.4.3. Apply proactive security best practices

6.5. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that You are advised to take suitable precautions when transmitting to Us data via the internet.

7. Do We Share Your Data?

7.1. We may share Your data with other companies in Our group. This includes Our subsidiaries and/or Our holding company and its subsidiaries.

7.2. We may sometimes contract with third parties to supply products and services to You on Our behalf. These may include payment processing, delivery of goods and services, property valuation services, other property related searches, anti-money laundering searches, due diligence searches, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of Your data. Where any of Your data is required for such a purpose, We will take all reasonable steps to ensure that Your data will be handled safely, securely, and in accordance with Your rights, Our obligations, and the obligations of the third party under the law. This may include:

7.2.2. When You interact with professionals on or via Our Site we may share, as appropriate and relevant, Your company details, Your first name and last name initial, Your full name or full name and phone number, Your email address, details about Your home or property, financial information and other data as required by the professional to perform the service that You are requesting or;

7.2.3. Where we may distribute parts of our platform for display on sites operated by our partners and affiliates using technologies such as HTML widgets

7.2.4. Where we may also publish, disclose and use aggregated information for industry and market analysis, demographic profiling, marketing, advertising and other business purposes.

7.3. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.4. In certain circumstances We may be legally required to share certain data held by Us, which may include Your personal data, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from You in order to share Your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8. What Happens If Our Business Changes Hands?

8.1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

8.2. In the event that any of Your data is to be transferred in such a manner, You will not be contacted in advance and informed of the changes.

9. How Can You Control Your Data?

9.1. When You submit information via Our Site, You may be given options to restrict Our use of Your data. In particular, We aim to give You strong controls on Our use of Your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us or select third parties which You may do by unsubscribing using the links provided in Our emails, at the point of providing Your details and/or by managing Your Account).

10. Your Right to Withhold Information

10.1. You may access certain areas of Our Site without providing any data beyond that required for the function that You wish to use, to operate. However, to use all features and functions available on Our Site or within Our Services, You may be required to submit or allow for the collection of certain data.

10.2. You may restrict Your internet browser’s use of Cookies. For more information, see section 12.

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of Your personal data held by Us (where such data is held) on payment of a small fee which will not exceed £10. Please contact Us for more details at, or using the contact details below in section 13.

12. What Cookies Do We Use and What For?

12.1. Our Site may place and access certain first party Cookies on Your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve Your experience of Our Site and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that Your privacy is protected and respected at all times.

12.2. By using Our Site, You may also receive certain third-party Cookies on Your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for analytics, advertising and general business purposes. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site.

12.3. All Cookies used by and on Our Site, are used in accordance with current UK and EU Cookie Law.

12.4. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to Your privacy or Your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for You.

12.5. You can choose to enable or disable Cookies in Your internet browser. Most internet browsers also enable You to choose whether You wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in Your internet browser or the documentation that came with Your device.

12.6. You can choose to delete Cookies at any time however You may lose any information that enables You to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.7. It is recommended that You keep Your internet browser and operating system up-to-date and that You consult the help and guidance provided by the developer of Your internet browser and manufacturer of Your computer or device if You are unsure about adjusting Your privacy settings.

13. Contacting Us

If You have any questions about Our Site or this Privacy Policy, please contact Us by email at, or by post at 116-118 Chancery Lane, London, WCA 1PP, UK. Please ensure that Your query is clear, particularly if it is a request for information about the data We hold about You (as under section 11, above).

14. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and You will be deemed to have accepted the terms of the Privacy Policy on Your first use of Our Site following the alterations. We recommend that You check this page regularly to keep up-to-date.

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